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Mediation Training Course

Resolve conflict with confidence, clarity and professional mediation skills.

Resolve Conflict with Confidence, Clarity and Professional Mediation Skills.
A professional mediation course for learners who want to understand conflict resolution, negotiation strategies, effective communication and practical dispute settlement.

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Programme Details

  • Brickfields Asia College & AIADR

    Awarded by

  • 6 Days

    Duration

  • BAC Flagship Campus

    Location

  • Face-to-Face

    Study Mode

  • Once a year

    Intakes

  • RM7,500

    Course Fees

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Future Careers

Turn mediation skills into a professional advantage.

Possible Career Directions

  • Mediator / Mediation Practitioner

  • Legal Executive or Dispute Resolution Support Professional

  • Human Resources or Employee Relations Executive

  • Business Negotiation or Client Relations Executive

  • Government or Public Sector Dispute Resolution Officer

  • Education or Social Services Professional

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Why This Programme Matters

The Reality

  • Professionals need practical dispute resolution skills that support communication, trust and constructive outcomes.

The Education

Build mediation foundations and workplace-ready conflict resolution knowledge.

  • Introduction and essential mediation principles
  • Mediation framework and proceedings process
  • Communication, negotiation and problem-solving skills
  • Mediation documentation and settlement agreements
  • Institutional rules and role-play practice
  • Written tests, practical demonstrations and reflective assignments

The Mediation Advantage

A practical professional pathway that connects mediation theory with real-life dispute resolution.

Graduate Ready

Practical mediation knowledge for communication, negotiation, documentation and dispute resolution.

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Course Modules

  • Introduction, Essential Principles to Mediation & Mediation Framework
  • Mediation Skills Development and Proceedings Process
  • Mediation Skills & Documentation
  • Settlement Agreement & Institutional Rules
  • Role Plays
  • Assessment
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The Mediation Learning Experience

Built around mediation foundations, communication skills, structured proceedings and practical simulations.

How Learners Build Skills

  • Start with mediation foundations:

    understand neutrality, impartiality, confidentiality and the mediation framework.

  • Develop communication confidence:

    practise listening, questioning, negotiation and problem-solving techniques.

  • Understand proceedings and documentation:

    learn how settlement agreements and institutional rules support mediation.

  • Practise through role plays:

    simulate mediation sessions and apply dispute resolution techniques.

  • Demonstrate readiness through assessment:

    complete written, practical and reflective evaluations.

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Course Modules & Assessment

A focused 6-day mediation pathway built around practical dispute resolution skills.

Modules: Introduction, Essential Principles to Mediation & Mediation Framework; Mediation Skills Development and Proceedings Process; Mediation Skills & Documentation; Settlement Agreement & Institutional Rules; Role Plays; and Assessment.

  • Assessment: Learners complete written tests, practical demonstrations and reflective assignments to demonstrate their understanding and application of mediation principles.
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Career Outcomes

Roles in Focus

Mediation skills that support clearer communication, better negotiation and constructive conflict resolution.

Progression Pathways Strengthen current responsibilities, apply for AIADR membership, seek professional recognition pathways or continue further dispute resolution training.

  • Mediatorfacilitate structured discussions and support mutually acceptable outcomes.
  • Legal or Dispute Resolution Professionalsupport clients, disputes, documentation and ADR processes.
  • HR Professionalmanage workplace disputes, employee relations and grievance discussions.
  • Business or Client Relations Executiveuse negotiation and settlement skills to protect professional relationships.
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Learner Experience

Learn mediation as a practical professional skill that supports communication, negotiation and resolution.

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    Professional Recognition Pathway:

    AIADR membership application and MAIADR designation upon confirmation.

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    International Recognition Opportunity:

    apply for IMI qualified mediator recognition.

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    Interactive Learning:

    practical exercises, role-plays and case studies.

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    Face-to-Face Training:

    delivered at BAC Flagship Campus.

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Who Should Attend

Suitable for professionals and individuals who want to understand mediation and apply dispute resolution skills across different settings.

  • Recommended for legal professionals, business executives, HR personnel, government employees, educators, social services workers and individuals interested in mediation skills.
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Fees & Financing

Programme Fees

  • Course feeRM7,500

Programme Fees RM7,500. Duration 6 Days. Intakes once a year. Study mode Face-to-Face. Location BAC Flagship Campus. Awarded by Brickfields Asia College & AIADR.

Contact HRD Academy for enquiry support and training guidance.